• Will you be selling the DART to customers outside of North America?

    Yes. FINsix is planning to sell International DART models starting in 2017. A list of countries where the adapter is sold will be posted on FINsix’s website once production of the international versions begin. If you would like to be first to know when those models are available join our notification list.

  • Can I use the DART in other countries that have different line voltages?

    Yes. The DART can be used anywhere in the world. If you are traveling outside of the country where you purchased your DART, you may need a plug adapter in order to plug into local AC outlets.

  • Does the DART meet all applicable EMI regulations?

    Yes. The DART meets FCC Part 15 Class B EMI requirements for North America plus all international EMI requirements for a laptop charger.

  • Is the DART safe to use when it is not made by my laptop manufacturer?

    Yes. The DART has gone through rigorous UL safety certification. It has over-voltage protection, short circuit protection, over-temperature protection, and is output current limited to ensure the safety of its users. Product packaging displays all certification logos.

  • What is your Return Policy and Product Warranty Policy?

    FINsix provides all our direct purchase customers with a satisfaction guarantee that if you are not satisfied with your DART we will refund your money. You need to contact us within fourteen (14) days of receipt of your DART by submitting a Support Ticket. Our support representatives will provide instructions on how to obtain a return authorization so you may return your DART for a full refund. Buyer is responsible for shipping expense. If you purchased your DART from another retailer please contact them for their return policy and procedures.  

    Our DART family comes with a 2-to-3 year warranty program. If your DART has failed under normal usage, we will send you a replacement unit. 

  • What is your Tip Guarantee program about?

    DART comes with a bag of removable tips that fit most 65W laptops. If none of the included tips fit, FINsix has several other tips that may work for you, and we will ship you the needed laptop tip. For international tip request, FINsix will charge a $15 shipping fee. To obtain a tip, please email us at tips@finsix.com. 

  • I still have questions. How can I get in touch?

    We are here to help! Please feel free to contact us and we’ll get back to you within a few business days.

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